Frequently asked questions
Answers to the questions we hear most. If your question is not here, message us from your account or email hola@vitalpeptidedepot.com.
What does "research use only" mean?
All products are supplied strictly for laboratory research use. They are not drugs, foods, cosmetics, or medical devices, are not approved for human or veterinary use, and are not intended to diagnose, treat, cure, or prevent any condition. We are a supplier, not a laboratory or a clinic, and we do not advise on how any product should be used.
Do you provide a certificate of analysis?
Yes. Every lot carries a third-party certificate of analysis reporting identity and purity, and it is available to you before you buy. We do not release a lot for sale until its COA has been received and checked.
How are the products tested?
Each lot is independently tested for identity and purity before it is released. In our system a lot stays in quarantine until that verification is recorded, and quarantined stock cannot be allocated to an order.
How are orders shipped, and how are they kept cold?
Lyophilised material is held cold and shipped cold. Within Cabo San Lucas we deliver the same day for orders placed before 2pm — by our own drivers, signed for on arrival and photographed at the door. Elsewhere in Mexico, orders ship by courier with tracking.
Do I need an account to order?
Yes. An account is required to place an order. It keeps your order history and messages in one place, and it is where pricing and checkout happen.
How do I pay?
You can pay from your account, or pay our driver at the door on local deliveries.
What is your returns policy?
If an item arrives damaged, arrives warm when it should have arrived cold, or does not match what you ordered, tell us within 48 hours of delivery and we will replace it or refund it. We cannot accept back temperature-sensitive material that has left our custody, because we cannot verify how it was stored.
Can you advise on dosing or how to use a product?
No. We do not provide medical or dosing guidance of any kind. Our products are supplied for laboratory research use only.
Is my information private?
Your account details are used only to sell and deliver to you. If you use the tracker in your account, what you record there is private to you — our staff have no access to it. We treat it as sensitive personal data and never sell or share it.
Where are you based?
Cabo San Lucas, Mexico. We hold stock locally, deliver same-day in Cabo, and ship by courier elsewhere in Mexico.