Returns
What we will replace
If an item arrives damaged, arrives warm when it should have arrived cold, or does not match what you ordered, tell us within 48 hours of delivery and we will replace it or refund it. Photographs help but are not required.
What we cannot accept back
We cannot accept the return of temperature-sensitive material that has left our custody, because we cannot verify how it was stored and we will not resell it to someone else. This is a handling limitation, not a restocking policy.
How to reach us
Message us from your account, or email hola@vitalpeptidedepot.com. Orders are looked up by number and we will reply within one business day.